Legal
Refund Policy
Last updated: 30 July 2026. This policy applies to paid Clouddex learning seats confirmed by invoice or purchase order. This website does not take payments.
Eligibility
Refunds apply only to fees Clouddex has actually received for a named cohort seat or clinic. Informational prices on the website are not charges. Corporate agreements may replace this policy where they specify different terms.
Timeframe for full refund
You may request a full refund up to 14 days before the published cohort start date, provided digital workbook packs for that cohort have not been released to you. Requests after workbook release are assessed under partial refund rules below.
Partial refunds
If you withdraw after materials release but before the third live session of an eight-week program, Clouddex may refund 50% of the seat fee. After the third live session, seat fees are generally non-refundable except where Korean consumer law requires otherwise or Clouddex cancels the cohort.
Non-refundable items
Custom plant-map workshops already delivered, third-party facility fees, and rush facilitation booked outside standard cohorts are non-refundable once confirmed in writing. Completion letters already issued are not a basis for refund.
Clouddex cancellations
If Clouddex cancels a cohort and cannot offer a comparable transfer date within 90 days, you receive a full refund of amounts paid for that cohort.
Refund process
Email info@clouddex.digital with subject “Refund request,” your full name, organization, program name, cohort code, and reason. We confirm receipt within three business days and state whether documentation is needed.
Processing time and method
Approved refunds are processed within 15 business days of approval. Funds return via the original payment method when possible (bank transfer or organizational remittance). Card processors, if used offline, follow their timelines in addition to ours.
Cancellations by the learner
Seat transfers to a colleague in the same organization are preferred over cancellation when requested at least seven days before start. Transfers do not reset the refund clock for later withdrawals.
Exceptions
Serious documented medical events or government-mandated plant closures affecting your ability to attend may qualify for goodwill credit toward a later cohort at Clouddex’s discretion.
Contact for refund requests
info@clouddex.digital · +82-5-463-8075 · Street: 723-3, Hogye-dong; City: Buk-gu; State/province/area: Ulsan; Country: Korea