Privacy policy

1. Who controls your information

Clouddex, 49 Boland Drive, South Ballina, New South Wales 2478, Australia. Email: hello@clouddex.digital. Phone: +61 (02) 6704 9784.

2. What we collect

• Contact details you submit via forms (name, email, message, service interest).
• Engagement records (register extracts, invoices, site notes) needed to perform audits.
• Technical data such as IP address, browser type, and pages viewed if you accept optional cookies.

3. How we use information

We use personal information to respond to enquiries, deliver audit engagements, invoice, improve the website, and meet legal obligations. We do not sell personal information.

4. Sharing

We may share information with your nominated accountant when you ask us to, with service providers who host email or files under confidentiality, and with authorities when required by law.

5. Storage and security

Records are stored with access limited to people working on your engagement. We retain client files for as long as needed for the engagement and ordinary professional record-keeping, then securely dispose of them.

6. Cookies

See our cookie policy. Essential cookies keep the site working. Optional cookies run only if you accept them via the banner.

7. Your choices

You may request access to or correction of personal information we hold about you by emailing hello@clouddex.digital. You may reject optional cookies without losing access to the site.

8. Overseas disclosure

If we use cloud tools that store data outside Australia, we take reasonable steps to ensure those providers handle information appropriately.

9. Contact

Privacy questions: hello@clouddex.digital or write to the address above.